Thomas Cook Group announces closure of Medhotels

London, 26 June 2018: Thomas Cook, one of the world’s leading leisure travel groups, has today announced its intention to close Medhotels, its in-house bedbank, as part of the on-going transformation of its complementary hotel business.

The announcement follows the agreements with Expedia and Webjet to take over contracting of its complementary hotels, reducing its reliance on Medhotels to supply the Group’s accommodation requirements. The strategic consolidation of its bedbank partners will allow Thomas Cook to focus on its core offering of holidays to its own-brand and selected partner hotels in Sun and Beach destinations where it can make the biggest difference to customers.

Visitors to Thomas Cook websites now have an improved online booking journey and access to a wider choice of Sun & Beach hotels following the initiation of Thomas Cook’s partnership with Webjet. This which has delivered a 51-per-cent increase in overall bedbank bookings. City and Domestic hotel bookings will start to transition to Expedia next month in Belgium and UK, followed by roll-out to the rest of the Group.

Thomas Hohn, Chief of Complementary at Thomas Cook, said: “The closure of the Medhotels business is a natural evolution of our strategy. The transformation of our complementary hotel partnerships will simplify our processes and give customers a better online experience with more choice. With our new partnership with Webjet showing strong promise and our alliance with Expedia on track, we are well placed to grow this part of the business in an efficient, sustainable way.”

Medhotels Post Closure FAQs

B2B AGENT PARTNERS

  • Can I still raise a customer compliant?
  • Customer Relations will handle all Post Travel complaints throughout 2019 as per ABTA guidelines. Continue to forward customer complaints to customer.relations@thomascook.onmats.com. The team will only liaise with the booking agent directly.
    Any Legal matters should be sent to customerlegal@thomascook.com
  • Will payment terms change?
  • Payment terms remain as per our contracts and payments will continue to be collected. For all invoice and statement queries please contact Sales.Ledger@thomascook.com

SUPPLIERS

  • Will payment terms change?
  • Payment terms remain as per our contracts and payments will continue to be collected. For all invoice and payment queries please contact ghs.payments@thomascook.de
  • Where to send through errata’s and contract queries?
  • Our contracting team are contactable on medhotels@teamslovakia.eu