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Thomas Cook Group announces closure of Medhotels

London, 26 June 2018: Thomas Cook, one of the world’s leading leisure travel groups, has today announced its intention to close Medhotels, its in-house bedbank, as part of the on-going transformation of its complementary hotel business.

The announcement follows the agreements with Expedia and Webjet to take over contracting of its complementary hotels, reducing its reliance on Medhotels to supply the Group’s accommodation requirements. The strategic consolidation of its bedbank partners will allow Thomas Cook to focus on its core offering of holidays to its own-brand and selected partner hotels in Sun and Beach destinations where it can make the biggest difference to customers.

Visitors to Thomas Cook websites now have an improved online booking journey and access to a wider choice of Sun & Beach hotels following the initiation of Thomas Cook’s partnership with Webjet. This which has delivered a 51-per-cent increase in overall bedbank bookings. City and Domestic hotel bookings will start to transition to Expedia next month in Belgium and UK, followed by roll-out to the rest of the Group.

Thomas Hohn, Chief of Complementary at Thomas Cook, said: “The closure of the Medhotels business is a natural evolution of our strategy. The transformation of our complementary hotel partnerships will simplify our processes and give customers a better online experience with more choice. With our new partnership with Webjet showing strong promise and our alliance with Expedia on track, we are well placed to grow this part of the business in an efficient, sustainable way.”

Medhotels will cease trading on 31st December 2018 and will continue to accept and honour bookings departing up to this time.

Questions & Answers


  • What will happen to existing bookings with Medhotels?
  • For bookings departing up to and including 31st December 2018, the booking will operate as usual. For any bookings departing from 1st January 2019 onwards, these will be cancelled at zero charge and the agent/customer advised directly.
  • Is it still safe to book with Medhotels?
  • Yes, we remain part of the Thomas Cook Group. All bookings, including those yet to be made this year, departing up to and including 31st December 2018 will operate as usual. We will continue to have support teams in place until after the closure of the business.
  • Can I amend or cancel existing bookings?
  • Normal booking conditions will apply for all bookings departing up to and including 31st December 2018.
  • Will there be any after sales support or in-resort support once Medhotels has closed?
  • For any existing bookings these will continue to be serviced by the respective teams within Thomas Cook UK & Ireland as normal.
  • Will payment terms change?
  • Payment terms remain as per our contracts and payments will continue to be collected.
  • What happens with my override?
  • Any commercial conditions agreed will apply as usual subject to the pre-agreed targets being met.
  • Who do I contact if I need further information?
  • Please feel free to contact us at if you have any further questions.
  • Can I still contact Medhotels on Social Media?
  • From 1st July 2018 we will no longer operate on Facebook, Twitter or Linkedin, All of our other contact details will remain unchanged.
  • Can I open a new account with Medhotels?
  • We are no longer accepting new customers.


  • Why are you closing the business?
  • This is a strategic decision by the Thomas Cook Group to focus on its core businesses. Medhotels is not going into administration.
  • Does this affect any other Thomas Cook businesses?
  • This decision affects only, and no other businesses within the Thomas Cook Group.
  • How many Thomas Cook employees are affected by the closure?
  • We have reduced the team in Switzerland so only a small team of 5 currently remain and we will be looking for opportunities for our colleagues within the Thomas Cook Group. Other persons working with Medhotels across the business will now focus on other Thomas Cook Group activities.